Order Processing

At Harper's Collection, every order is carefully reviewed and prepared before shipment to help ensure accuracy and quality.

Please allow 1–3 business days for your order to be processed before it is dispatched.

Orders placed during weekends or public holidays will begin processing on the next available business day.

Estimated Delivery Time

Our standard delivery timeframe is approximately 5–15 business days, depending on the destination and local delivery conditions.

We work with reliable shipping partners to help ensure that your package is delivered safely and efficiently.

Once your order has been shipped, you will receive a confirmation email containing your tracking details so you can follow the progress of your delivery.

Shipping Costs

Harper's Collection offers free shipping on all orders, with no minimum order value required.

There are no additional standard shipping fees, and your package will be delivered directly to the shipping address provided during checkout.

How to Place an Order

Choose the product you would like to purchase and add it to your shopping cart.

Proceed to checkout and make sure that your shipping and contact information is complete and accurate.

Select your preferred payment method. Payments are processed through a secure, SSL-encrypted checkout environment.

After your order has successfully been placed, you will receive an order confirmation email containing the relevant purchase details.

Delivery Delays and Product Availability

Although we aim to have all orders delivered within the estimated delivery period, occasional delays may occur.

Shipping times can be affected by factors such as seasonal demand, public holidays, customs procedures, carrier disruptions or other circumstances beyond our reasonable control.

If unexpected delays occur, we will make reasonable efforts to ensure that your order continues moving toward its destination as quickly as possible.

Tracking information can be used to monitor the latest available status of your shipment.

Customer Support

If you have questions regarding your shipment, delivery status or order, our Customer Care team will be happy to assist you.

You can contact Harper's Collection at:

Email: info@harpers-collection.com

We aim to provide clear and helpful assistance with any shipping-related questions.

Shipping Insurance Policy

At Harper's Collection, we want your order to reach you safely and in good condition.

For additional protection, customers may have the option to add Shipping Insurance to eligible orders during checkout.

Shipping Insurance provides additional protection in certain situations involving lost or damaged shipments.

Lost Packages

If an insured order is confirmed as lost during transit or does not arrive as expected, you may be eligible to receive a replacement at no additional product cost.

Please contact our Customer Care team so that we can review the shipment and available tracking information.

Damaged Packages

If an insured package arrives visibly damaged, opened or with damaged products inside, please contact us as soon as possible.

After the claim has been reviewed and approved, we may provide a replacement for the affected item(s) without additional product charges.

How to Submit a Shipping Insurance Claim

To request assistance under Shipping Insurance:

1. Add Shipping Insurance to your order during checkout.

2. Contact our Customer Care team within 7 days of the actual or expected delivery date if an eligible shipping issue occurs.

3. Provide the information required to evaluate your claim.

4. For damaged shipments, photographs of the package and affected items may be required.

5. For lost shipments, you may be asked to provide or confirm the relevant tracking information.

Once the required information has been received, our team will review the claim.

If the claim is approved, a replacement will be arranged as soon as reasonably possible.

Situations Not Covered by Shipping Insurance

Shipping Insurance does not cover circumstances including:

• Orders sent to an incorrect or incomplete shipping address provided by the customer.

• Packages that are officially marked as delivered by the carrier but are subsequently lost, removed or stolen by a third party.

• Delivery delays caused by customs authorities, shipping carriers or circumstances outside our reasonable control.

Customers are responsible for reviewing their shipping information carefully before completing an order.

For questions about Shipping Insurance or an existing shipment, please contact us at:

info@harpers-collection.com